S
Healthcare Operations · Remote · US Practices

Suvam Sen

Healthcare Operations Manager & Remote Team Builder

Four years building clinic operations from the ground up — I recruited and led a 12-person VA team, rebuilt the phone tree and the workflows, and turned the messy back office of US primary care into something that simply runs.

suvamsen43@gmail.com +91 8013204562 linkedin.com/in/suvamsen-healthcare
12
Person remote VA team built, hired & led
60%
Drop in abandoned calls within 90 days
50+
Patients handled daily across two clinics
4.9–5.0
Patient satisfaction scores sustained
01

What I do

i.

Building & Leading Teams

Recruited, hired, onboarded, and managed a 12-person remote healthcare VA team across scheduling, patient access, insurance, and revenue cycle — my own VA operation, built from zero.

ii.

Call Flow & Phone Systems

Designed and built the entire phone tree in Vonage and redesigned inbound call handling — cutting abandoned calls by 60% within 90 days, no added headcount.

iii.

Workflow & SOP Design

Built SOPs, training curricula, and task systems from scratch using Lean principles — a scalable, repeatable operating model standardized across two clinic locations.

iv.

Revenue Cycle Management

Owned end-to-end RCM — eligibility verification, prior authorizations, referral coordination, clean claims — reducing turnaround times and protecting revenue integrity.

v.

Patient Access & CCM

Ran patient scheduling and access for 50+ patients daily and built Chronic Care Management workflows supporting continuity of care and CMS reimbursement.

vi.

Data, KPIs & Compliance

Produced data-driven performance reports for practice leadership, integrated AI tools into reporting, and held HIPAA & PHI compliance to without exception.

02

The approach

I didn't just work in a clinic's back office — I built one. From a single VA role, I grew into the person who designed the whole operation: the team, the phone tree, the workflows, the way care quietly succeeds or fails behind the scenes.

I started at Hillside Primary Care as a healthcare VA — scheduling, calls, insurance, EHR. That role became the foundation for something much bigger. At Arrae Health, I became the sole remote operator running multi-site clinic operations, and I built my own VA team to do it: I recruited, hired, and trained a 12-person remote workforce, creating a real services operation for my clients from the ground up.

I rebuilt the phone system in Vonage from scratch — designing the full call tree — and redesigned scheduling workflows that cut abandoned calls by 60% in 90 days. I wrote the SOPs, built the training, set up the KPI reporting, and ran Chronic Care Management programs. I handled 50+ patients a day while managing the team that handled thousands more.

I came up through practices that valued holistic, root-cause care, and that shaped how I see operations: every workflow I design is ultimately a patient-advocacy decision. I bring extreme ownership, Lean process thinking, and a founder's instinct for building things that scale — because I've actually built one.

03

Where I've worked

Jan 2023 — Dec 2025California, USA · Remote

Clinic Operations & Administration Manager

Arrae Health Primary Care
  • Built and led a 12-person remote healthcare VA team — recruiting, onboarding, and managing performance across two US primary care locations.
  • Designed the full Vonage phone tree and redesigned call handling, cutting abandoned calls by 60% within 90 days.
  • Owned end-to-end RCM, multi-site operations, SOPs, training, and KPI reporting to practice leadership.
  • Built Chronic Care Management workflows and sustained 4.9–5.0/5.0 patient satisfaction at scale.
Jan 2022 — Jan 2023Texas, USA · Remote

Virtual Assistant — Healthcare Administration

Hillside Primary Care PLLC
  • Full-spectrum remote support — scheduling, multi-queue calls, insurance workflows, EHR documentation.
  • Executed eligibility verification, prior-auth follow-ups, and referral coordination via Availity.
  • The operational foundation that became a progression into multi-site management.
04

Credentials & character

  • HIPAA Fundamentals: 2026 EditionThe Doctors Company · 2026
  • HIPAA Compliance Training ProgramHIPAA Training US · 2026
  • IP in the Healthcare IndustryUniv. of Pennsylvania · 2026
  • Advanced Prompting with GitHub CopilotLinkedIn · 2026
  • AI for ManagersMicrosoft & LinkedIn · 2026
  • Using AI for Customer ServiceNASBA · 2026
  • Google Analytics CertificationSkillshop · 2026
  • BBA, Human Resource ManagementMS Univ. of Baroda · 2023
Team Leadership Vonage Phone Systems AdvancedMD Office Ally Practice Fusion Availity SOP & Lean Process KPI Reporting Asana / ClickUp / Trello Slack CPT / ICD-10 / HCPCS English C1+

How I show up

  • I build things. Teams, systems, workflows — from zero.
  • Extreme ownership. No excuses — just the outcome.
  • Patients first. Every workflow is an advocacy decision.
  • Lean & data-driven. Measure, standardize, improve.
  • Calm under volume. Fast-paced is where I'm at home.

Let's make a clinic
run beautifully.

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